Be Here Now

I've had the opportunity to work on some interesting projects with some quality clients during the time I've been consulting. For me, there are always lessons learned and specific messages that resonate. 

From the nearly two years I spent at USAA, that take away message is 'Be Here Now.'  As an organization that takes great pride in providing the best possible service to those that serve our country, this meant taking the time to focus on the task at hand and perform at the highest possible level.  

When I now talk to USAA members and share with them my experience working there, the conversation most often goes to them sharing a positive customer experience story or two.  It make me realize how important the commitment to 'Be Here Now' is. In a time where so much time is spent multitasking and not always being fully engaged, it's a simple message to revisit.

The Show Me How Approach To Life

I really enjoy the Show Me How books. If you haven't read them, they are illustrated instructions to everyday life. Using step-by-step illustrated instructions and anecdotes, they show you how to do tasks such as hold a baby, poach an egg, teach a kid to ride a bike or get out of quicksand. I've found them to be fun to read with their simple approach, making a task achievable.

What makes Show Me How work is the ability to take a simple comic book panel format and make the message fit in a step-by-step guide using basic and entertaining illustrations. By adding a few notes along the way they make the story all the more compelling. Is there a message you have to deliver or process that needs to be mapped out? You may want to consider the Show Me How approach.

Over thinking can really complicate every day life. Most of the best approaches are the simple ones.